INTELLIGENT COMPUTER TELEPHONY INTEGRATION

Identify the Caller, Capture Numbers, See Notes, Identify Tasks and Click to Dial Calls

3,500
Desktop users

7,600
​Hours saved per month

430,000
New numbers captured per year

HOW IT WORKS

How CallConnect Can Help You

• Immediately identify the patient calling and quickly select the patient in the clinical system typically saving 12 seconds per call
  
  
• Seamlessly and accurately capture any new number from which a patient calls and add to the Clinical System ensuring all activities that rely on up to date numbers are more efficient (such as SMS messaging solutions)
  
  
• Immediately see notes and alert information from the Clinical System that may affect how the call is handled
  
  
• Identify “priority” tasks and alerts that need to be actioned as part of the call, improving clinical outcomes and practice income
  
  
• Recognise known non-patients (such as Pharmacies,Hospitals, etc...) and add new numbers to the central Practice directory
  
  
• Automatically connect outbound calls with click to dial from the clinical system or anywhere else on the PC
  
  
• Integrates with iCall Suite call recording: Click on a call recording to open in iCall Suite.
  

Overview (PDF)

Features List (PDF)